Delivery Terms

The Gas Fireplace is based in Beckenham, Bromley, Kent, all deliveries are accepted on our Delivery Terms.

Showroom Orders

All orders placed with us for installation by our own installation teams will be delivered by our installer on the day of installation.

Internet Orders

We can deliver throughout mainland England and Wales for the majority of products this will be at no additional cost to the price shown. Should you require delivery to any areas outside of mainland England and Wales please call us for further details. We pride ourselves on outstanding customer service with a personal touch, so we will contact you to arrange a convenient delivery time to suit your needs, we will not despatch your order until you have confirmed that it is convenient to do so.

Standard UK delivery is Free of Charge for mainland England and Wales which is normally a next day service Monday to Friday inclusive.  Saturday deliveries can be arranged for an additional charge. Please enquire for delivery costs to any area other than mainland England and Wales.

Estimated Delivery Lead Times

Delivery times can vary depending on availability and time of year. We recommend you contact us on 0208 663 3223 for an up to date lead time prior to placing your order.

Generally, if we have the item in stock, delivery would be expected within 1 to 2 days. If we have to obtain goods from the manufacturer, delivery is usually within approximately 10-14 working days.

Certain special order items, enamelled items and bespoke items can/will take longer. The lead time for these items would be checked upon enquiry.

If you need to book an installation date, we strongly advise waiting at least a week after you have received and accepted the delivery before making a commitment. We will not be held responsible for missed installation dates due to product not arriving in time.

Delivery of Products – Terms & Conditions

Please read carefully our Important terms and conditions regarding deliveries

Deliveries are made using reputable carriers and we will arrange delivery to the mainland UK address as designated on your order form. For security and health and safety reasons, it is required that someone is present to receive the goods in all cases. In the event of a ‘palletised’ delivery it is advised that at least two persons are present to accept delivery, as the drivers are only allowed to place the pallet at the entrance to the property. Unpacking and moving of goods is the responsibility of the customer, and the pallet is left for customers to dispose of themselves.

All deliveries require you to CHECK and proved a signature ACCEPTING ‘received in good condition’ as standard. Please open and inspect goods in the presence of the delivery driver, the courier company will accept no responsibility for damage after the driver has left. Once goods are signed for they are deemed the responsibility of the customer, therefore checking the goods on arrival is VITAL.

DO NOT sign for any delivery that shows ANY sign of damage on the outer packaging as this is a clear indication that there may be damaged goods within the packaging. In this instance please either refuse delivery and return to driver or sign for goods as DAMAGED and inspect the contents immediately. Please report any damages to us as soon as is possible within 24 hours.

If for any reason the goods are delivered damaged, such damage must be reported by telephone and/or email within 24 hours of arrival, where arrangements will be made for any replacements deemed necessary.

If any parts are missing from the delivery, then these need to be reported by telephone and/or email within 24 hours of arrival. Failure to comply with this may incur further delivery charges for any parts missing.

Failure to advise us of access issues or your unavailability to accept the delivery on the pre-arranged day will incur a re-delivery charge of £60.00.

Our Promise To You

The Gas Fireplace promise that when you place an order with us, we will provide you with excellent service from start to finish.